“This is wonderful. I read it four times.”

Mollie Hemmingway

Senior Editor, The Federalist

Political commentator Fox News, CNN and MSNBC: on Robert’s HuffPost, “The New Religion: Destructive Escalation”

Blogs & Articles

Robert has published more than 150 columns, articles, white papers, and research studies on relationship. In addition to being a regular contributor at Huffington Post, his work has been published and discussed in Forbes, American Banker, Sales & Marketing Management magazine, The CEO Magazine, ABA Bank Marketing magazine, Computerworld, The Daily Beast, Business Week, The Dallas Morning News, Los Angeles Times, The Detroit News, The Indianapolis Star and in international publications including Sydney Morning News (Australia), European Financial Management Association (London) and Relational Thinking Network(Cambridge, UK).

Is Big Data Shrinking Customer Engagement?

Russia’s agency responsible for the Kremlin security is buying typewriters – a move reportedly prompted by recent leaks by WikiLeaks and Edward Snowden. — BBC News — Europe, July 11, 2013 A key assumption behind Big Data is that more information and knowledge about our customers will translate into greater customer engagement, stronger relationships, and increased sales. What if the assumption is not fully true — and larger organizations with larger stores of data unleash forces of distrust that diminish customer engagement? What if the rate of customer data acquisition is more than offset by the rate of customer relationship repulsion? The image that comes to mind is a dog chasing its tail

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For information on speaking events, please contact Hall’s publicist, Diane Feffer at (972) 670-7078 or diane@dianemarketing.com.

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