From the Start menu > Settings > Devices > Printers & scanners.
Right-click on your Epson printer > Printing Preferences.
On the maintenance tab, Click on Epson Status Monitor 3.
Here, you can determine whether you need to replace any cartridges with a brand new one. Some cartridges are damaged and create problems like Epson wf 3640 error code 0x97. It's suggested that you replace the cartridges with brand new cartridges.